Should you need to void a payment batch, the easiest way to perform this is from within RewardWorks.
To void a payment batch, go to the Search tab.
Enter in the search criteria (date range, vendor……) to narrow down the search results.
When you find the payment batch for the vendor, click on any invoice in the batch then click the Void button in the lower right corner.
A prompt will display asking to verify that you want to void the selected payment batch. Click OK to proceed.
Once the void process has completed, another prompt will display informing you the invoice(s) have been returned to open status, however you will need to Void Open the transaction in the American Express credit card vendor in Great Plains.
